FAQs (Campaigns)

“It’s not the answer that enlightens, but the question.” - Eugene Jonesco
With the aim to respond to your needs more quickly and appropriately, we have jotted down the most frequently asked questions about Zeta Campaigns.
Question | Answer |
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How can I create folders under Broadcast Campaigns to lessen the number of files in there? | We currently don’t have a way to create folders within Broadcast Campaigns. However, there is an ability to add filters and tags as a way to search and organize campaigns. |
With teams-based sharing access, does everyone in the team get access to the campaigns and campaign templates? | Sharing access via the team-based sharing feature can be accomplished via Campaigns, Email templates, and Experiences but access needs to be given to individual teammates. |
Can a client bring in custom font html without restriction to a ZMP campaign's content? | If the font is supported in email, ZMP will have no issues rendering custom fonts. |
Is there a capability to attach documents to emails in ZMP? | No. |
Can coupon codes be displayed as a barcode in email campaigns? | Coupon codes can be imported in CSV format, dropped onto the account FTP in the designated folder, and added then added into the campaign creative and previewed as a barcode. |
If a campaign is scheduled to send a later time, what triggers it to send? | By clicking on Activate. |
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Is there an easy way to follow up with those who have been mailed an email in case, follow up is needed? | When pausing campaigns, a fully editable auto-generated draft campaign is created for those who received the incorrect copy to enable easy follow-up. |
Do deployed campaigns get automatically archived after a certain time? | After 30 days. |
Can we run reports on archived campaigns? | No. |
When creating a multi-version campaign, will the seed list receive each version that is created within the campaign if the same seed list is added to each version? | Yes. |
Is there a max number of seed recipients that can be added to a campaign? | There is no max number of seed recipients that can be added to a campaign. A single seed list can have up to 1000 members, however, the copy paste option allows for adding a max of 100 at a time. |
When I resume a send, can I know if the email will resend again to the "Seed Recipients"? | No. Seed recipients are sent at the beginning of deployment. |
Is there a limit for how many tags I can add to a campaign? | The tag limit is 10 with a 30-character limit per tag. |
Can I tag a campaign after it has been launched? And do those tags retro back to previously launched versions of the campaign? | You can not tag a one-time broadcast campaign after it has been launched. You can pause a trigger or broadcast based on a file campaign, and add a tag but it will not be retroactive. |
Is the Prime Time dashboard module adjusted for the account time zone? | The Prime Time displayed is that of the account time zone. |
Can you create a seed list to be added to every campaign by default? | No. You can create a global seed list in Settings and it is available to every campaign, but it must be set for individual campaigns. |
What is the default send time, when Prime Time is not set? | The default send time without Prime Time set, is one hour from the campaign build. |
Does setting Prime Time delay sending or receiving? | Yes. Setting Prime Time delays sending as the email receipt is based on your propensity to deliverables. |
Are the actions of custom KPIs tracked to the recipients or at the campaign level? | They are tracked on the campaign level. |
Can you set the ‘Remove Duplicates’ option as a default for all campaigns? | No. This is set at the individual campaign level. |
Is the ‘Remove Duplicates’ option only for file drop based campaigns? | The ‘Remove Duplicates’ option exists for all Broadcast campaigns with a purpose to remove duplicates based on unique identifiers of a person (user_id or email address). |
Is there a way to see how many records were skipped due to the ‘Remove Duplicate Emails' option being enabled? | You can view the number of skipped records as part of the estimated count breakdown (Duplicate #). |
What is the max send rate? | You can only meter per hour and the max send per hour is 100K. |