"Imagine your customer is your best friend—listen to their concerns, be a shoulder to lean on and then shift the focus from what went wrong to how you can help make it right." - Rachel Hogue
If you can relate to this saying more than anybody else, you must've already got it all sorted!
As the remote work situation continues, delivering ideal customer experiences is on top of the mind for nearly every business today. The key is to have a customer walk away thinking, “Wow, I love doing business with them, and I want to tell others about the experience.”
We, at Zeta, not only aim to make life less difficult for customers, but also for the businesses to deliver experiences worth remembering. Let’s have a quick look at what Experiences in the Zeta Marketing Platform really are.