FAQs (Analytics)

There's a metric or dimension listed here that I don't see in DSP. How can I get access to it?

Great question! If there is a metric or dimension you’re curious about, reach out to your Zeta Account team to learn more.

Why can't I change the date for the segments - Count & Unique Users?

The Report Type Segments - Count & Unique Users is checking counts as they exist for that segment, so there is no need to pull more than one day. 

Can I select more that one report at a time?

Yes, you can select more than one report at a time except for Segments - Count & Unique Users, Pixel URL Fires, and Conversion Pixel URL Fires. 

How will I receive my reports?

You will receive one email per report you request. For example, if you request all four Geography Performance Report Types, then you will get four emails, each with one of the Geography Performance reports attached. 

How are reports emailed to me?

All Report Library reports are sent via email using the Zeta Marketing Platform (ZMP). The From address is notifications@support.zetaglobal.net which is used for all emailed reports from the Zeta DSP.

How long will it take for the report to be delivered to the recipient?

The recipient will receive the report within 24 hours

Are the unique user counts completely distinct to each given date, with no duplication with adjoining days?

The unique users count day over day is unique to each day. The report will pull distinct users and all impressions by date and broken out by campaign, line item, and tactic. This means the results will show all impressions in one column and Unique Reach (all unique users who saw an impression) for each individual day.

If a user is delivered several impressions over several days, is that user only counted once, or would that one user be counted once on each day they're served at least one impression?

If a user is served several impressions over several days, they are counted for each impression served on each day. Zeta counts that user once for each day. For example, a user who sees five impressions every day from Monday to Wednesday. The report would show 5 impressions each day but show one unique on Monday, one unique on Tuesday, 1one unique on Wednesday.

What is a "day" in Report Library?

A day in Report Library is from 12:00 a.m. EST to 11:59 p.m. EST.

There is a discrepancy between my Report Library report and my counts in Report Builder. What do I do?

All reporting tools have an accepted discrepancy rate of up to 5%. If the discrepancy is larger than this, please follow up with the Account or Support Teams.

My Report Library report doesn’t match my invoice. What do I do?

All reports derived from our reporting tools are not suitable for billing purposes.

What are all of the Dynamic Date Range (AKA Lookback) selections?

Great Question! Dynamic Date Range options include the following:

1. Today

2. Yesterday

3. Last Week

4. Last 2 Days

5. Last 3 Days

6. Last 4 Days

7. Last 5 Days

8. Last 7 Days

9. Last 14 Days

10. Last 28 Days

11. This Month

12. Last 30 Days

13. Last Month

14. Last 2 Months

15. Last 3 Months

16. Last 6 Months

17. Week To Date

18. Quarter to Date

19. Year to Date

What is the Ad Choices icon?

The Ad Choices icon appears on all behaviorally targeted Zeta display ads and indicates to users that the specific ad they are viewing is served based on user interest and provides the user with means to express choice about their interest-based information. Zeta must show the Ad Choices icon due to standards and practices set by the NAI, DAA, DAAC, and EDAA. It is possible for users to opt-out of behavioral advertising, which will require Zeta to not use the user's online behavior to determine what Zeta Ads are shown.

What is Zeta's position on collecting Personably Identifiable Information (PII)?

The Zeta Global DSP does not collect any Personally Identifiable Information for use in programmatic campaigns.

Anonymized data collection is only used to target advertising within the DSP.

However, Zeta Global works with PII within their Data Cloud, CRM and Disqus solutions

What is cookie matching?

Cookie matching is the process of mapping users from one system to another. This is done to ensure Zeta can recognize individual users across the Zeta Network, from publisher to publisher, and serve ads in a timely manner. Zeta does not use HTML5 cookies nor Locally Shared Objects (Flash Cookies).

Are there other versions of the DSP Pixel available?

There are several different types of DSP Pixels. Pixels are provisioned according to the specific needs of each individual campaign.

Will pixels slow down my site load time?

No. The average SLA for load time with a tracking pixel is 100 milliseconds or less. Pixels are loaded asynchronously and should not affect site performance. And the benefits are clear: adopting a pixel strategy can reduce CPA by over 50% for each campaign.

Are there any tools you can recommend for investigating pixel implementation?

Ghostery is available for all major browsers and will show you pixel fires on a page.

What is a Cache buster?

To speed up internet browsing, individual user browsers store local copies of web pages and images that are accessed frequently. On subsequent requests for the same URL, browsers use the locally stored content to minimize data transmission and decrease load times. This is known as caching. In order to ensure accurate pixel counts, pixels need to make unique calls to the server and defeat caching, which is done by appending a constantly changing random number, called a cache buster, into the URL, thereby making the browser believe each request is unique. Without a cache buster, there will most likely be discrepancies between first-party and third-party servers

Can the Zeta Universal Pixel be placed in a tag container?

Yes, but the Zeta Universal Pixel was designed as an easy solution to deploy pixels to all pages for clients that do not have an existing tag management framework in place. Clients with existing tag management frameworks should instead utilize regular DSP Pixels rather than the Zeta Universal Pixel.
Universal Pixels were created specifically to capture all page fires, which may not be accomplished by placing pixels inside a tag container, especially if that tag container is not deployed to all pages. This can be seen in Scenario 1 of the example below. In this case, as the container is not deployed to the landing page, the Universal Pixel will not fire. Scenario 2 is our ideal scenario, where the pixel will fire in all instances as the Universal Pixel is implemented in the global footer of all pages.

I have implemented the DSP Pixel but it is not working.

There are two primary causes to this. We normally find the DSP Pixel has been either been inadvertently modified or the pixel container/tag management system has not been correctly setup. Here are two sample cases:

1. In this situation, modifications were made to the DSP Pixel. The screenshot to the left shows the correct implementation, as the pixel was implemented exactly as provisioned. In the screenshot to the right, the developer commentary and the "no script" portion is removed from the pixel to shorten the amount of code, which will cause the pixel to not fire for users correctly. DSP Pixels should be implemented exactly as provisioned to ensure the pixel functions as expected.

2. In this situation, the DSP Pixel has been implemented incorrectly in the container/tag management system. The screenshot to the left shows the correct implementation of the DSP Pixel as a Default Tag within DoubleClick. The screenshot to the right shows an incorrect implementation of Zeta as a Publisher Tag within DoubleClick. This setup would prevent the DSP Pixel from firing for all users.

I have done all of the above but still have questions. Who should I contact?

Please log a ticket with Programmatic Support for assistance via the Service Desk.

How often does Pixel Insights data refresh?

The pixel data on the Pixel Insights page is refreshed every 90-120 minutes.

Why do I sometimes see see a higher number of "Total Fires" on the Pixels Insights page when comparing the data there to the Pixel page that lives in the Data Collection menu?

The Pixels Insights pages that live in the Advertiser Analytics and Campaign Analytics menus calculates Unique Click Throughs, Unique View Throughs, Unique Alien View Throughs, then sums those up to get the Total. As such, there is a chance of a single user possibly being double counted, such as if they generate both a Unique Click Through and then a Unique View Through.

In contrast, the Pixel page that lives in the Data Collection menu calculates a single set of Unique counts. As a result, there is no chance of double counting.

Why am I not seeing any "Messaged" fires for my Conversion pixels from today? Why do I see "Messaged" fires only for yesterday and back?

"Messaged" pixel fire data goes through a significant amount of processing to ensure that the results are properly refined and accurate. As a result of this processing, today's "Messaged" Conversion pixel fire data does not appear in the DSP UI until tomorrow.

If you need Conversion information today while waiting for pixel data to finish collecting, you can review the "Conversions" metric in New Report Builder to get an approximation of how many "Messaged" Conversion pixel fires you'll see tomorrow for today.

How do I figure out what app is behind the App ID displayed on the Site & App page?

Most of the time, an app will appear on the list with its full name declared. Sometimes, however, an app will appear on the list with just its Google Play or iTunes ID declared. When this happens, you can check to see what it is by opening up the Targeting page under any of your companies or campaigns.

For Google Play IDs:

• Go to the Android section

• Paste in the text string after "mob.app." in the mobile app's ID into the Android window, and click  to add it to the list to the right 

• The app's name should then appear in the list to the right.

For iTunes IDs:

• Go to the iOS section

• Paste in the number string at the end of the mobile app's ID into the IOS window, and click 

  to add it to the list to the right 

• The app's name should then appear in the list to the right.

Once you're done checking what the apps are, you can click Cancel to exit the page without saving any changes to your campaign. For apps that don't return any results when checked this way, your best course of action is to run an internet search and then use the How to Find Mobile App IDs for Targeting article to target or anti-target the results as needed. 

Is there a minimum number of any metrics needed to surface the site or app on the Site & App page?

No

Why are my Site & App conversion numbers different than what I'm seeing in Report Builder?

The Site & App report is currently limited to reporting conversions that were attributed to an impression that was served on the same day as the conversion occurred. If a conversion occurred on a later date than when the attributed impression was served, it will not appear on the Site & App page.

For example, if on Day 1 we serve 4 impressions and see 3 conversions that we can attribute to those impressions, the Site & App page will display 4 impressions, 3 conversions for Day 1.

Then, if on Day 2 we see 6 impressions and 7 conversions where one of those conversions can be attributed back to the 4th impression from Day 1, the Site & App page will display 6 impressions, 6 conversions for Day 2. Since the 7th conversion occurred on a different date than the attributed impression, it will not appear.

Site & App conversions are taken from attribution data and computed based on attribution type of action as `clickThrough + viewThrough` or only `clickThrough.' This is the same as the DSP Conversions metric in the Report Builder.

Why do I see some sites and apps that are outside of the targeted area of my campaign?

For campaigns employing geo-targeting, some portion of inventory may appear to be outside of the target area(s). One example of this might be "Travelers who seek out destination sites for more information." Zeta employs the Digital Envoy™ Edge database to validate IP addresses.

Why do I see "Undisclosed" or "Masked" in the Site & App column?

Some sites may display as "Undisclosed" or "Masked". Some publishers do this intentionally to prevent third parties from commodifying their inventory. These sites are generally safe and have been validated by the exchange. 

Is there a date range limitation in Top Insights?

Top Insights can display data for up to 18 preceding months.

What are the minimum data thresholds?

The minimum amount of data that must be recorded for this report to render any data is:

Daily Minimums

First-party Insights: 100 impressions

Alien Insights: 400 impressions

Weekly Minimums

First-party Insights: 5,000 impressions, 8 clicks, and 4 conversions

Alien Insights: 20,000 impressions and 5 conversions

What does the term 'alien' refer to?

'Alien' refers to anything that is associated in some way with third-party data, meaning it is not purely our own data. For example, Zeta can calculate the number of impressions we served, but we would need third-party data to tell us how many of those impressions were served to males aged 25-34. While all impressions are delivered by Zeta during the campaign, there is no such thing as an 'alien impression’, rather there are 'alien insights' that are derived from our impressions.

What about the other buttons on the page?

• There are a few quirks on the Top Insights page that we are addressing this year. 

• The first is the Feedback button:

  

  This button does not work. If you have feedback you'd like to share, please reach out to DSP Support. 

• Grid Column Selection button: 

  

  This button does work, but the ability to refine selections is not complete.